“The staff are all amazing. They are kind, patient, and reasonable. I have a different experience with the company policy of only allowing one week for cartridge returns. I would understand this policy applied to perishables like flower, but your business sells vape cartridges in bulk and sometimes these cartridges can be defective. When buying these in bulk amounts its unreasonable to expect a customer to get through all the product in a week to know if theres going to be a defective unit or not. Its also not reasonable to suggest to open all product in a bulk purchase and physically test every one within a week to protect yourself from a defective unit. This policy needs to be changed. If an untampered vape cartridge is defective and your store confirms it as such, it should be replaced without question. The current policy is unreasonable. Your local employees are amazing, corporate however need to revisit their return policies on nonperishable products. One week is unreasonable.”
Allen Widner
Today
