Question 1

What is the VIP Tier?

Accepted Answer

VIP Tier members enjoy bigger rewards, priority perks, monthly savings, and exclusive surprises throughout the year

Question 2

How do I reach the VIP Tier?

Accepted Answer

Customers qualify by spending $5,000 or more within the calendar year

Question 3

What perks come with the VIP Tier?

Accepted Answer

Earn 6 Points on every $1 spent High Value Redemptions – Redeem up to 40,000 points for $400 Off Skip the Line – Priority service upon check-in Monthly Savings – Receive two 50% Off discount coupons each month on qualifying purchases VIP Parking – Access to a reserved parking spot near the entrance Double Points Wednesdays – Earn 12 points for every $1 spent every Wednesday Additional Perks – Enjoy surprise discounts, exclusive coupons, and limited time offers throughout the year

Question 4

What is the Welcome Back Rewards program?

Accepted Answer

The Welcome Back Rewards program is a way to earn rewards points that can be redeemed for savings on future purchases.

Question 5

Is it free to join the Welcome Back Rewards program?

Accepted Answer

Yes, it is! There is no cost to join.

Question 6

How do I join?

Accepted Answer

You can join the Welcome Back Rewards program by signing up online either by visiting our website or scanning the QR code in-store. When you sign up, you will automatically be opted-in to email notifications. If you were already a rewards member or have already provided an email address to us for communications, you will be automatically enrolled in the new program. Additionally, you can join the Welcome Back Rewards program by downloading our app and updating your profile with your email address, which will automatically opt you into email notifications.

Question 7

Is my personal information protected?

Accepted Answer

Yes, all information provided is protected; please click HERE to learn more.

Question 8

What will you do with my email if I give it to you?

Accepted Answer

We will use it to create your Rewards program account so that we can continue to add points to your account with every purchase made. Email addresses will also be used to send emails regarding account updates and point balances. Providing your email will automatically opt you into email marketing communications. You can opt-out of email communications at any time by using the unsubscribe link available at the bottom of all emails.

Question 9

Can I combine my rewards with other discounts and promotions?

Accepted Answer

Yes, you may combine your rewards points with other discounts and promotions for even more savings. Some restrictions may apply, see a budtender for details.

Question 10

How can I check my rewards balance?

Accepted Answer

You can view your points balance by logging into your account online, in the mobile app, or by asking a dispensary associate.

Question 11

How do I update my Welcome Back Rewards account information?

Accepted Answer

You can update your Welcome Back Rewards account information by logging into your account online, in the mobile app, or by asking a dispensary associate.

Question 12

Can I merge or transfer my points to another member’s account?

Accepted Answer

No, rewards points from two accounts may not be merged or transferred to one another.

Question 13

Can points be earned for someone else’s transactions?

Accepted Answer

Points can only be earned towards the account information associated with that purchase. In states where applicable, caregivers for medical patients can earn points towards the patient’s balance so long as the correct account credentials are used.

Question 14

Are Welcome Back Rewards available in all states?

Accepted Answer

Customers shopping in our dispensaries in Connecticut, Florida, Illinois, Massachusetts, New Jersey, Nevada, Ohio, and Pennsylvania can participate in the Rewards program.

Question 15

How can I start earning points?

Accepted Answer

Once you sign up for Welcome Back Rewards, you earn reward points every time you shop at our dispensaries. You can also earn Bonus Rewards (for example, your Birthday Reward) or earn additional points during Special Promotional Periods in-store.

Question 16

How many points do I earn on my transactions?

Accepted Answer

How many points you earn on each transaction depends on which Rewards Tier you are in. Tier 1, Neighbor = 2 points for every $1 spent Tier 2, Friend = 4 points for every $1 spent Tier 3, Family = 6 points for every $1 spent Tier 4, VIP = 6 points for every $1 spent + additional perks (See VIP section) See the ‘Rewards Tier’ section of the FAQ guide for more information about which tier you are currently in and how moving between tiers works.

Question 17

Do I earn Welcome Back Rewards points on all products?

Accepted Answer

All products, including discounted products, are eligible with the exception of OH Rewards Members. OH Rewards Members may only redeem rewards points against non-cannabis products. All purchases made in person or online qualify to earn points upon completion of the transaction. Points accrued are calculated against purchase total after discounts and before tax. Additional restrictions may apply, see a budtender for details.

Question 18

Can my points be exchanged or cashed out for actual currency?

Accepted Answer

No, points can ONLY be credited toward purchases made at any of our retail dispensaries.

Question 19

How will I receive my points?

Accepted Answer

Your points will be automatically added to your Welcome Back Rewards account balance once a purchase is completed. Points may take up to 24 hours to populate in your account.

Question 20

Why didn’t I earn points on my purchase?

Accepted Answer

If the first name, last name, phone number and email address you provide at checkout are not associated with the account, the points may not be attributed correctly to your account. Be sure to use the same account information every time you shop.

Question 21

Do my points expire?

Accepted Answer

Yes, points expire after 180 days of no purchase activity.

Question 22

What happens if I forget to inform the dispensary associate that I would like to earn Welcome Back Rewards points when I check out?

Accepted Answer

You do not need to remind the dispensary associate that you would like to earn points. Rewards points will be automatically added to your account if you have provided the same first name, last name, phone number and email address that is on your Welcome Back Rewards account.

Question 23

Can I earn points on someone else’s transactions?

Accepted Answer

No, points can only be earned toward the account information associated with the purchase.

Question 24

How do I get my New Member reward?

Accepted Answer

Your New Member reward is a gift of 500 points that will be automatically added to your account on the day you join the Welcome Back Rewards program. It is only available to new members of the program, and not to members of our old rewards program who were automatically converted to the new program. Points may take up to 24 hours to populate.

Question 25

How do I get my Birthday reward?

Accepted Answer

Your birthday reward is a gift of 2000 points that will be automatically added to your account on the date of your birthday. Points may take up to 24 hours to populate.

Question 26

How do I get my Welcome Back Anniversary reward?

Accepted Answer

Your Welcome Back Anniversary reward is a gift of 500 points that will be automatically added to your account on the anniversary of the date you joined. Points may take up to 24 hours to populate.

Question 27

What can I redeem my Welcome Back Rewards points for?

Accepted Answer

Rewards points are redeemable in the form of dollars off purchases at any of our dispensaries in Florida, Massachusetts, New Jersey, Nevada, Ohio, and Pennsylvania, and through the website for online pickup and delivery orders! In Ohio, points can only be redeemed on non-cannabis products.

Question 28

How do I redeem my Welcome Back Rewards points?

Accepted Answer

When shopping with us, let the dispensary associate know that you would like to use and apply your points, or apply them yourself if checking out online. You can redeem points in 500-point increments for $5 off any purchase. That means you can redeem 1,000 points for $10 off, 1,500 points for $15 off and so on. The maximum number of points you can redeem in a single transaction is 5,000 points for $50 off. Unless you are a NV VIP Member, in which case you can redeem up to $400 off. In Ohio, points can only be redeemed on non-cannabis products.

Question 29

If I redeem rewards points on a transaction, do they stack with other discounts?

Accepted Answer

Yes! You can stack your points discounts on top of retail promotions and discounts. But you can only redeem one reward (up to 5,000 or $50) per transaction. Some restrictions may apply, see a budtender for more information.

Question 30

If I have enough points for partial payment, can I use these points and pay the difference with another payment method?

Accepted Answer

Yes, absolutely.

Question 31

Is it possible to earn Welcome Back Rewards points and redeem them instantly?

Accepted Answer

Points earned may take up to 24 hours to populate in your digital wallet. You may redeem them as soon as they are available in your wallet.

Question 32

Can I redeem rewards without making a purchase?

Accepted Answer

You must make a purchase to redeem points. In Connecticut, Illinois, Massachusetts, New Jersey, Nevada, Ohio, and Pennsylvania, a purchase minimum of $0.01 after points are applied is required to redeem points. In Florida, no purchase minimum is required.

Question 33

What is the difference between the tiers?

Accepted Answer

Tier 1, Neighbor = earn 2 points for every $1 spent Tier 2, Friend = earn 4 points for every $1 spent Tier 3, Family = earn 6 points for every $1 spent Tier 4, VIP = earn 6 points for every $1 spent + Additional Perks (see VIP section)

Question 34

How do I get into a higher tier?

Accepted Answer

Your tier level is dependent on your cumulative spend (pre-tax) at our dispensaries in a calendar year. If you spend up to $500 in a Rewards calendar year, you will be included in the Neighbor Tier. If you spend a minimum of $501 in a Rewards calendar year, you will be upgraded to the Friend Tier. If you spend a minimum of $2,001 in a Rewards calendar year, you will be upgraded to the Family Tier. If you spend a minimum of $5,000 in a Rewards calendar year, you will be upgraded to the VIP Tier.

Question 35

How will I be notified once I reach a higher tier?

Accepted Answer

As a rewards member, you will receive a message congratulating you for achieving your new tier.

Question 36

What determines which tier I am in for 2026?

Accepted Answer

Current Rewards Members will be automatically assigned a tier on February 1, 2026. This tier is based on their total cumulative spend (pre-tax) in 2025 which is January 1, 2025 – December 31, 2025. For example, if you spent $750 as a rewards member between those dates in 2025, you will automatically start the new program in Tier 2, earning 4 points for every $1 you spend. New Rewards Members will automatically start in Tier 1 the day they join. New and pre-existing rewards members can move up to the next tier based on their spending in the 2026. Following the example above, you would be eligible for Tier 3 Rewards status after spending a cumulative $2001 or more dollars in 2026.

Question 37

What determines which tier I am in for 2027?

Accepted Answer

You will start 2027 in the tier indicated by your total cumulative spend (pre-tax) in the 2026 calendar year. In some cases, this may mean that you will be downgraded to a lower tier. For example, if you spent $750 in 2026, you would start 2027 in Tier 2, earning 4 points for every $1 you spend. However, if you only spend $150 in the 2026, you will enter the 2027 Rewards calendar year in Tier 1.

Question 38

What do I need to do to maintain my current tier in the following rewards year?

Accepted Answer

To maintain your current tier, you must maintain the minimum per Rewards calendar year spend amounts (pre-tax) associated with the tier level. Neighbor = up to $500. Friend = $501/year minimum spend. Family = $2,001/year minimum spend. VIP = $5,000/year minimum spend

Question 39

Can my tier status be downgraded?

Accepted Answer

Yes, annual spend (pre-tax) must continue to meet tier level requirements based on a Rewards calendar year, otherwise you will be downgraded to the lower tier starting the following year. Your tier status will not be downgraded during the Rewards calendar year.

Question 40

How is my loyalty tier determined?

Accepted Answer

Starting 2026, your tier is based on how much you spend (pre-tax) during a standard calendar year (January 1 – December 31). This is a change from previous years, when tiers were calculated Feb 1 – Jan 31.

Question 41

Did the Reward’s Tiers change?

Accepted Answer

No, the spending thresholds (pre-tax) remain the same. The only change is timeframe used to calculate your tier.

Question 42

What tier will I start with this year?

Accepted Answer

You will start the year in the tier you earned based on your total spend (pre-tax) from January 1 – December 31 of the previous year.

Question 43

Why has my Rewards tier changed?

Accepted Answer

Your tier for the current year is based on the previous years spend (pre-tax). This may vary from the tier you currently hold. Tiers reset on January 1 each year.

Question 44

Can you give an example of a tier change?

Accepted Answer

If you spent over $2,000 (pre-tax) in 2024, you began 2025 in the Family Tier. However, if you spent less than $500 in 2025, your tier will reset to the Neighbor Tier in 2026.

Question 45

How long does my Rewards tier last?

Accepted Answer

The tier you earn based on your January 1 – December 31 spending (pre-tax) will carry over for the entire following year.

Question 46

Can I move up a tier during the year?

Accepted Answer

Yes! You can move up a tier at any time based on your spending (pre-tax).

Question 47

How do I know what tier I am currently in?

Accepted Answer

In your wallet you are able to see a badge with your tier

Question 48

Can I check to see how far away I am from the next tier?

Accepted Answer

Currently no, but this feature will be coming in the future

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